University of Iowa FAQ
Note: Cutout deadline for the Iowa vs. Nebraska game will be noon, EST on Friday, November 20 due to the Thanksgiving holiday.
Will multiple cutouts in the same order be sat together?
Placement is not guaranteed but Iowa will do their best to seat cutouts in the same order together. If you place an order with multiple cutouts but select different options (i.e. some have shipping and some don't) they will not be sat together.
Are the Hawkeye Fan Cutouts refundable should I change my mind?
No – all sales of Hawkeye Fan Cutouts are final.
Can I place more than one order for Hawkeye Fan Cutouts?
Yes! You may place more than one order for a Hawkeye Fan Cutout. If you would like to order multiple cutouts and have them all be placed in the stadium together, Iowa Athletics recommends that you order them at the same time. However, you can place multiple separate orders, but Iowa Athletics cannot guarantee that these orders will be placed together.
How many cutouts can I purchase on one single transaction?
You may purchase up to four cutouts per transaction. After that, you will need to place an additional, separate order.
Can the photo I submit be of my pet instead of myself?
Yes! Pets are welcomed. Please make sure your pet’s photo still adheres to our photo submission guidelines.
Can there be multiple people within one image on a Hawkeye Fan Cutout?
No, only one fan per cutout.
How will I know if my photo has been approved?
If your photo has not been approved, fancutouts.com customer service will also notify you of this by email and ask for a resubmission.
If I decide I don’t like the photo I submitted, can I send in a new one?
No; please ensure that the photo you upload not only meets all of our guidelines, but that it is also the photo you will be happy with all season long. The only instance that you will be able to resubmit a photo is if we reach out to you directly due to issues with your initial submission.
What happens if my photo is not approved?
FanCutouts customer service will notify you directly by email and ask for a resubmission.
If I miss the Monday, October 26 deadline, can I still order a Fan Cutout?
Yes, all fans will be able to continue to place orders past October 26; Iowa Athletics simply cannot guarantee that your cutout will be installed for the first home football game if it is ordered past this date. All orders placed and approved on or before October 26 are guaranteed to be installed by the first home football game.
After the Oct 31 game, Iowa Athletics will continue taking orders throughout the season. Orders in by the Monday (noon) of home football weeks will have their cutout in the stadium on that Saturday.
Can I choose the location of my cutout in Kinnick Stadium?
No. Iowa Athletics reserves the right to determine exact placement of each cutout inside Kinnick Stadium and will not be able to accommodate special requests. Seat location will be chosen at random. Website photos of the fan cutouts will be located at Hawkeyesports.com/Fancutouts
How will I know the location of my Fan Cutout inside Kinnick Stadium?
Hawkeye Fan Cutouts will be placed in the north endzone, south endzone, or sidelines. Website photos of the fan cutouts will be located at Hawkeyesports.com/Fancutouts
Can Iowa Athletics send me a picture of my Fan Cutout up-close once it is placed?
No. Iowa Athletics is unable to accommodate special requests for photos of cutouts in the stands due to large demand for this request. Website photos of the fan cutouts will be located at Hawkeyesports.com/Fancutouts
Will I see my Hawkeye Fan Cutout on TV?
Iowa Athletics hopes that each of the fans that purchase a Fan Cutout do get a chance to spot their cutout on TV. However, fan cutouts are not guaranteed to be visible to those viewing games at the stadium via television and/or other media.
How long will the Hawkeye Fan Cutouts remain in place inside of Kinnick Stadium?
Cutouts will remain in Kinnick Stadium for the duration of the 2020 Iowa Football season. In the event we can allow limited fans to attend games we will make every effort to accommodate the cutouts but may have to remove them based on seat availability.
What if the season gets delayed or cancelled?
All payments made to purchase a Hawkeye Fan Cutout are final and in no event shall such payments be refunded for any reason, including but not limited to the delay, suspension or early termination of the 2020 Season.
What happens if my Hawkeye Fan Cutout is damaged by weather conditions or other extraneous circumstances?
Iowa Athletics is not responsible for any lost or damaged Fan Cutout(s), and any lost or damaged Fan Cutout(s) will not be replaced.
What will happen to my Hawkeye Fan Cutout at the end of the season?
Iowa Athletics cannot guarantee that fans will be able to retain their cutout after the season is over. If Iowa Athletics is able to hold a COVID-19 responsible pick up at Kinnick Stadium by July 1, 2021, they will offer fans the opportunity to secure their cutout. Iowa Athletics cannot guarantee the condition of your fan cutout due to the weather elements inside Kinnick Stadium throughout the 2020 football season.
I purchased the Coach Ferentz Autograph package, when will I receive my signed cutout?
Autographed cutouts will be mailed to recipients by July 1, 2021. Iowa Athletics cannot guarantee the condition of your fan cutout due to the weather elements inside Kinnick Stadium throughout the 2020 football season.
Where do the proceeds from the Hawkeye Fan Cutout purchases go to?
20% of the proceeds for each Hawkeye Fan Cutout purchased will go directly to the Iowa Dance Marathon. The remaining proceeds will go to support the needs of all of our Hawkeye student-athletes.
