Clarkson University FAQ
Can I have multiple people on one cutout?
No, only one (1) person per cutout. Photos with multiple people will be rejected.
Where will my fan cutout be located?
Inside Cheel Arena
How is the team going to let me know where to find my cutout?
Clarkson will email individual photos of cutouts after the home opener.
Can I submit a pic of my pet for my cutout?
Yes
Will multiple cutouts in the same order be sat together?
Yes
Do I get my fan cutout back and if so how?
If you would like it shipped we will ship the cutout for $25 a cutout. If you would like to pick your cutout up after the season please email tickets@clarkson.edu or call the box office at 315-268-7750 to arrange a pick up time. You will need your order number when calling or emailing about your order.
Is my purchase tax-deductible? If so, how will the team or charity send me written confirmation?
No
How many cutouts can I purchase?
There is no limit on the number you can purchase.
Where will my fan cutout be located?
Clarkson Athletics will email the location of your cutout in Cheel Arena.
Unfortunately, we cannot take requests for specific placement unless you are a season ticket holder.
Will my cutout be on TV?
We cannot guarantee that your cutout will be seen on television or as part of any broadcast.
Can I submit a pic of my pet for my cutout?
Yes, all pets are welcome!
What happens if my photo is rejected?
Fans will be notified if their photo is rejected and given an opportunity to resubmit if there is appropriate time prior to the deadline, but Clarkson Athletics will not be obligated to provide the purchaser a refund if a submitted photo is rejected for any reason.
Will multiple cutouts in the same order be seated together?
Placement is not guaranteed but Ohio State will do their best to seat cutouts in the same order together. If you place an order with multiple cutouts but select different options (i.e. some have shipping and some don't) they will not be sat together.
Do I get my fan cutout back and if so how?
If you elected to add shipping ($25) when you purchased your cutouts, your cutout will be mailed to you after the season. For cutout(s) that are not shipped they will be handed out at a date TBD by Clarkson Athletics. When more information is known an email will be sent to those that have purchased cutout(s).
If I have questions about my order, who do I contact?
For all purchase process questions, please contact: support@fancutouts.com
