Old Dominion University - FAQ
Will my Monarch cutout remain in the stadium/arena for the entire 2020-21 basketball season?
Yes, Monarch cutouts will remain throughout the season during both ODU men’s and women’s basketball games at Chartway Arena.
How long after I order my Monarch cutout will it be installed?
New cutouts will be installed prior to each game at Chartway Arena. The earlier you buy the better chance you have of being in the game. Typically, Monarch cutouts ordered at least one week prior will be installed for the next home game.
Can I have multiple people on one cutout?
No. Monarch cutouts are limited to one person per cutout, but an adult holding a baby would be acceptable.
Can I submit a picture of my pet for my cutout?
Yes. A Monarch cutout must be purchased for your pet and you must purchase a separate cutout for you.
Can I submit a picture in a military uniform?
Yes. You may submit a military uniform.
Will multiple cutouts in the same order be sat together?
Placement is not guaranteed but ODU will do it’s best to seat cutouts in the same order together.
How is the team going to let me know where to find my Monarch cutout?
Monarch cutouts will be placed behind either basket in the first 2-3 rows of seats for optimal coverage on television and streaming. ODU will post pictures of the cutouts in small groups so fans can see their cutout placed in the arena. Click here to look for your Monarch cutout. If you submit your Twitter handle in the contact information when ordering your Monarch cutout, ODU will be posting and tagging individual photos of cutouts from the game throughout the season.
Do I get my Monarch cutout back and if so how?
Monarch cutouts will not be available for pick up at the end of the season. To have a cutout sent home, select the "Yes Ship a Cutout Home + $40" option. Your cutout will be delivered to your home roughly 3-4 weeks after placing your order.
Is my purchase tax-deductible? If so, how will the team or charity send me written confirmation?
No. The purchase is not tax-deductible.
Are there guidelines for what I can or cannot wear in my photo?
Yes. Dress in your best ODU gameday gear, face the camera and smile! We recommend against the use of selfie’s due to poor image quality. Please note photos with third-party logos, advertising, logos with other NCAA or pro sports teams, political messages, lewd and inappropriate imagery will not be accepted. Review our complete photo guidelines before submitting your photo.
What if my Monarch Cutout becomes damaged?
Reasonable efforts will be made to maintain each Monarch Cutout. However, Monarch Cutouts are displayed in Chartway Arena during games with spectators and other events. The ODU Athletic Department is not responsible for lost or damaged Monarch Cutouts.
What if the season gets delayed or cancelled?
All payments made to purchase Monarch cutouts are final and in no event shall such payments be refunded for any reason, including but not limited to the delay, suspension or early termination of 2020-21 Season.